TTEC Holdings Inc - Company Profile
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Business Description
TTEC Holdings Inc (TTEC), formerly TeleTech Holdings Inc, provides customer experience, engagement, and growth solutions. The company assists clients to deliver frictionless customer experiences, brand recognition, and loyalty, and strengthen customer relationships through personalized interactions, improving net promoter score, customer satisfaction, and quality assurance, and lower total cost to serve by combining innovative digital solutions.
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R&D Overview
The company’s R&D activities focus on creating, commercializing, and deploying leading-edge technologies and high-value technology solutions. As of December 31, 2022, it held 96 US and non-US patents in nine jurisdictions and 11 patent applications pending.
Business Segments
Overview
Offers Technology Services and Professional Services. Technology Services designs, builds and operates an omnichannel ecosystem in a cloud, on-premise, or hybrid environment, and fully integrates, administers highly scalable, orchestrates, and feature-rich CX technology applications. Professional Services offers customer experience strategy, process optimization, analytics, and learning and performance services.
Performance
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Overview
Offers Customer Acquisition Services, Customer Care Services, and Fraud Prevention Services. Customer Acquisition Services supports customer growth, acquisition services, and buying journeys for acquiring new customers. Customer Care Services offers turnkey contact center solutions such as digital omnichannel technologies, and facilities, training, and operational expertise. Fraud Prevention Services identify and prevent fraud and provide community content moderation and compliance.
Performance
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Geographical Segments
Performance
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Performance
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Performance
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Performance
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