TTEC Holdings Inc - Company Profile
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TTEC Holdings Inc (TTEC), is a customer engagement management service provider. The company delivers integrated consulting, technology, growth, and customer care solutions. It provides services through integrating operational excellence, strategic consulting, process optimization, data analytics, system design and integration, and technology solutions and services. TTEC designs, builds, and operates an omnichannel ecosystem in a cloud, on-premises, or hybrid environment, inclusive of fully integrating, administrating highly scalable, and orchestrating feature-rich CX technology applications. The company serves clients in automotive, financial services, national/federal and state and local government, communications, healthcare, logistics, retail/e-tail and ecommerce, media and entertainment, technology, and travel and transportation industries in North America, Latin America, Europe, the Middle East, Africa, and Asia Pacific. TTEC is headquartered in Englewood, Colorado, the US.
Headquarters
United States of America
Address
6312 S. Fiddler's Green Circle, Suite 100n, Greenwood Village, Colorado, 80111
Website
www.ttec.com
Telephone
1 303 3978100
No of Employees
60,000
Industry
Business and Consumer Services
Ticker Symbol & Exchange
TTEC (NASD)
Revenue (2022)
$2.5B
0.8%
(2022 vs 2021)
EPS
XYZ
Net Income (2022)
XYZ
-91.8%
(2022 vs 2021)
Market Cap*
$384.3M
Net Profit Margin (2022)
XYZ
-91.9%
(2022 vs 2021)
* As of and is in US$
TTEC Holdings Inc premium industry data and analytics
Products and Services
| Services | Brands |
|---|---|
| Customer Experience Strategy | TTEC Talent |
| Customer Journey Mapping | Humanify |
| Digital Transformation Consulting | |
| XYZ | |
| XYZ | |
| XYZ |
History
History section provides information on new products, mergers, acquisitions, expansions, approvals, and many more key events.
| Year | Event | Description |
|---|---|---|
| 2024 | Contracts/Agreements | In March, the company was awarded a contract with PenFed Credit Union to enhance its member services contact center platform to Genesys Cloud for voice communications. |
| 2023 | Corporate Changes/Expansions | In November, the company inaugurated a new global customer experience delivery center in Cape Town, South Africa. |
| 2023 | New Products/Services | In August, TTEC Digital launched a new offering to help organizations to consume Amazon Web Services AI and machine learning (ML) capabilities. |
Competitor Comparison
| Key Parameters | TTEC Holdings Inc | Accenture Plc | Cognizant Technology Solutions Corp | Infosys Ltd | Telus Corp |
|---|---|---|---|---|---|
| Headquarters | United States of America | Ireland | United States of America | India | Canada |
| City | Greenwood Village | Dublin | Teaneck | Bangalore | Vancouver |
| State/Province | Colorado | - | New Jersey | Karnataka | British Columbia |
| No. of Employees | 60,000 | 733,000 | 347,700 | 322,663 | 106,400 |
| Entity Type | Public | Public | Public | Public | Public |
Key Financial Charts
Sales Growth
Net Income Growth
Executives
| Name | Position | Board | Since | Age |
|---|---|---|---|---|
| Kenneth D. Tuchman | Chief Executive Officer; Chairman | Executive Board | 2018 | 62 |
| Kenny Wagers | Chief Financial Officer | Senior Management | 2024 | - |
| Rob Dravenstott | Senior Vice President; Chief Information Officer | Senior Management | 2022 | - |
| Nick Cerise | Chief Marketing Officer | Senior Management | 2019 | - |
| Laura Butler | Chief People Officer | Senior Management | 2023 | - |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
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