RingCentral Inc (RCI) is a provider of software-as-a-service (SaaS) solutions. The company offers cloud-based communication and contact center solutions, providing a user identity across multiple locations and devices, including smartphones, PCs, tablets, and desk phones. The company also offers communication through multiple channels, including voice, text, team messaging and collaboration solutions, HD video and web conferencing, and fax. The company generates revenue from sale of Subscriptions. The company offers three key products include RingCentral MVP, RingCentral Video and RingCentral Contact Center.

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R&D arm of RCI focuses on providing new and enhanced capabilities and maintaining existing solutions. The research and development efforts are focused on developing new and expanded features for the solutions, integrations with distributors and other software platforms, and improvements to the backend architecture. In FY2022, the company incurred expenses of US$362.2 million on R&D, which as a percentage of revenue, stood at 18.2%. The company had 940 issued patents, with more than 129 patent applications, pending examination in the US and in foreign jurisdictions.