LivePerson Inc (LivePerson) provides AI-powered customer conversations solutions. The company’s cloud-based platform enables businesses to connect with consumers through preferred conversational platforms such as Facebook Messenger, SMS, WhatsApp, Apple Business Chat, Google Rich Business Messenger, Line, Google Home, Google Ad Lingo, Alexa Google Search, Google Maps, Instagram and Twitter, multiple IVR vendors, and many branded apps. Its business solutions are deployed by more than 18,000 customers, including Fortune 500 companies, a broad range of online merchants, dedicated Internet businesses, and various SMBs (Small business sector), libraries, government agencies, automotive dealers, universities, and not-for-profit organizations.

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The R&D arm of LivePerson focuses on the development of new products and enhancing the features of existing products. It continues to invest in new product development efforts to enhance the capability of the Conversational Cloud. In FY2022, the company incurred expenses of US$193.7 million on R&D activities, which as a percentage of revenue, stood at 38%.