Zendesk Inc (Zendesk), a subsidiary of Hellman & Friedman LLC, is a software development company. It offers a software-as-a-service (SaaS) customer service platform to organizations. The company's customer service platform enables organizations to manage their one-on-one customer interactions; track and predict common questions and provide a path to answers; gather customer data and engage with customers based on the insights the data provides; and provide tools to understand the customers. The company also operates its business across various regions of Europe, Asia Pacific, Latin America and North America. Zendesk is headquartered in San Francisco, California, the US.
Headquarters
United States of America
Address
989 Market Street, San Francisco, California, 94103
Website
www.zendesk.com
Telephone
1 415 4187506
No of Employees
5,450
Industry
Technology and Communications
Revenue (2021)
$1.3B
Zendesk Inc premium industry data and analytics
Products and Services
| Products | Services |
|---|---|
| Zendesk for Service | Professional Services |
| Sunshine Platform | Customer Services |
| Zendesk for Sales | Training |
History
History section provides information on new products, mergers, acquisitions, expansions, approvals, and many more key events.
| Year | Event | Description |
|---|---|---|
| 2024 | Plans/Strategy | In March, the company announced its plans to acquire Ultimate, a provider of service automation. |
| 2024 | Acquisitions/Mergers/Takeovers | In February, the company acquired Klaus. |
| 2023 | New Products/Services | In November, the company announced no-code tools to help businesses bring custom data into its platform and create differentiated customer experiences (CX). |
Competitor Comparison
| Key Parameters | Zendesk Inc | Salesforce Inc | ServiceNow Inc | Verint Systems Inc | Freshworks Inc |
|---|---|---|---|---|---|
| Headquarters | United States of America | United States of America | United States of America | United States of America | United States of America |
| City | San Francisco | San Francisco | Santa Clara | Melville | San Mateo |
| State/Province | California | California | California | New York | California |
| No. of Employees | 5,450 | 79,390 | 22,668 | 4,100 | 4,900 |
| Entity Type | Private | Public | Public | Public | Public |
Executives
| Name | Position | Board | Since | Age |
|---|---|---|---|---|
| Tom Eggemeier | Chief Executive Officer; Director | Executive Board | 2022 | 51 |
| Julie Swinney | Chief Financial Officer | Senior Management | 2023 | - |
| Adrian McDermott | Chief Technology Officer | Senior Management | 2021 | 53 |
| Kelly Waldher | Chief Marketing Officer | Senior Management | 2023 | - |
| Caroline Jessen | Chief People and Diversity Officer | Senior Management | - | - |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
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