Sykes Enterprises Inc

Overview

Sykes Enterprises Inc (Sykes) is a business process outsourcing company. It provides customer engagement services. The company offers talent acquisition, training, transaction handling, coaching and engagement, delivery models, risk management, technology platforms, multi-channel solutions, CX analytics, social media care, self-service, customer selection, customer retention, customer acquisition, digital marketing and sales, and customer growth. Sykes also offers digital transformation services such as supercharge workforce, reduce operating costs, digital learning and drive growth. It serves education, communications, emerging brands, energy and utilities, financial services, healthcare, insurance services, retail, small and medium businesses, technology, and travel across North America, Latin America, Asia Pacific, Europe, the Middle East, and Africa. Sykes is headquartered in Tampa, Florida, the US.
Key Stats
Address
400 NORTH ASHLEY DRIVE, STE 2800, TAMPA, Florida
Headquarters

United States of America

Contact

1 813 2741000

Website
www.sykes.com
No of Employees

61,100

Industry

Business and Consumer Services

Peer Comparison

Key Parameters Sykes Enterprises IncAccenture PlcInfosys LtdTeleperformance SE
Key Information
Headquarters United States of America Ireland India France
Headquarter City TAMPA DUBLIN BANGALORE PARIS
Headquarter State/Province Florida - - -
No. of Employees 61,100 506,000 267,953 383,233
Entity Type Private Public Public Public

Products & Services

Sykes provides outsourced customer contact management solutions and services. The company’s major services include the following:

Services
  • Outsourcing
  • Customer Experience
  • Service to Sales
  • Etiam Rutrum Elit
  • Etiam Rutrum Elit

Employees

Name Position Board Since Age Biography
David Brain Chief Digital Officer; President - Sykes Digital Services Senior Management 2020 - Mr. David Brain has been the Chief Digital Officer and President of Sykes Digital Services of the company since 2020....
John Chapman Executive Vice President; Chief Financial Officer Senior Management 2014 54 Mr. John Chapman is the Executive Vice President and Chief Financial Officer of the company. He also served as the...
John Kruper Chief Learning Officer; Vice President Senior Management 2012 - Mr. John Kruper has been the Chief Learning Office and Vice President of the company since 2012. In 2017, he...
James S. MacLeod Chairman Non Executive Board 2005 73 Mr. James S. MacLeod has been the Chairman of the company. Prior to this, he served as the Director, Chairman...
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History

Year Event Description
2021 Acquisitions/Mergers/Takeovers In January, the company acquired Taylor Media Corp, an independent personal finance digital media company.
2021 Contracts/Agreements In June, the company entered into a definitive agreement to be acquired by Sitel Group.
2020 Others In November, the company announced the launch of the SYKES Digital Services division.
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2018 Quis autem vel Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam
2018 Quis autem vel Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam

Locations


ICT Canada Marketing, Inc.

Address

720 Coverdale Road, Riverview
Canada

Telephone

1 506 387 9050

Qelp

Address

Kingsfordweg 43-117
Netherlands

Telephone

31 20 820 2240

Website

www.qelp.com
Sykes Australia Pty. Ltd.

Address

42 Munibung Road, CARDIFF
Australia

Telephone

61 2 49543333

SYKES Enterprises Incorporated B.V.

Address

Naritaweg 70, North Holland, Amsterdam
Netherlands

Telephone

31 - 205813800

Website

www.sykes.nl
Sykes Finland Oy

Address

Svartågatan 2, Turku
Finland

Telephone

358 2 4122400

Sykes Realty, Inc.

Address

2002 Grand Avenue, San Diego
United States of America

Telephone

1 858 2707010

Clear Link Technologies, LLC

Address

5202 W Douglas Corrigan Way, Suite 300, Salt Lake City
United States of America

Telephone

1 801 424 0018

Website

www.clearlink.com
ICT Marketing Services of Mexico, S. de R.L. de C.V.

Address

Via Dr. Gustavo Baz Prada, #2160 Edif 4, Fraccionamiento Industrial La Loma
Mexico

Telephone

52 55 52708600

Deals

Number of Deals
Deal Value (US$ m)

Latest Deals

Announced Date Headline Deal Type Acquirers / Investors / Surviving Entity Issuer / partner / Target
18 Jun 2021 Sitel to Acquire 100% Stake in Sykes Enterprises Acquisition SITEL Corporation Sykes Enterprises Inc
22 Oct 2018 Sykes Enterprises to Acquire 100% Stake in Symphony Ventures Acquisition Sykes Enterprises Inc Symphony Ventures Ltd
01 Jun 2017 Sykes Enterprises Acquires Certain Assets of Telecommunications Services Provider Asset Transaction Sykes Enterprises Inc Undisclosed

Jobs Overview

583

Active Jobs

1.9K

Posted

2.4K

Closed

Job Trends

Latest Jobs

Job title Company Country
Call Center Position Available Sykes Enterprises Inc United States
Customer Service Agent Sykes Enterprises Inc United States
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Cras Malesuada Dolor nisi Lorem minim amet cillum elit. Cursus Sed Pulvinar
Cras Malesuada Dolor nisi Lorem minim amet cillum elit. Cursus Sed Pulvinar
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