NICE inContact - Company Profile
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NICE inContact, (NICE) a subsidiary of NICE Ltd, offers cloud contact center software solutions. The company assists contact centers to create effective customer experience through its portfolio of cloud contact center call routing, self-service and agent optimization solutions. Its major solutions include the inContact Cloud Contact Center Platform, inContact Automatic Call Distributor (ACD), inContact Interactive Voice Response (IVR), Personal Connection Outbound Dialer, network connectivity and also workforce optimization solutions. The company also offers voice and data long-distance services to its customers. It serves business process outsourcers, enterprise contact centers and government entities. The company has a presence in the US, the UK, Bolivia and the Philippines. NICE is headquartered in Sandy, Utah, the US.
Headquarters
United States of America
Address
1st, 2nd, 3rd, 4th and 5th floors, 75 West Towne Ridge, Parkway Tower 1, Sandy, Utah, 84070
Website
www.niceincontact.com
Telephone
1 801 3203200
Industry
Technology and Communications
NICE inContact premium industry data and analytics
Products and Services
| Products | Services |
|---|---|
| Automatic call distribution (ACD) | Business Consulting |
| Interactive voice response (IVR) | Professional Services |
| Workforce Management Software | Customer Support |
| XYZ | XYZ |
| XYZ | XYZ |
| XYZ | XYZ |
Competitor Comparison
| Key Parameters | NICE inContact | Cisco Systems Inc | Oracle Corp | Five9 Inc | Altitude Software Inc |
|---|---|---|---|---|---|
| Headquarters | United States of America | United States of America | United States of America | United States of America | Portugal |
| City | Sandy | San Jose | Austin | San Ramon | Lisbon |
| State/Province | Utah | California | Texas | California | Lisboa |
| No. of Employees | - | 84,900 | 164,000 | 2,380 | - |
| Entity Type | Private | Public | Public | Public | Private |
Executives
| Name | Position | Board | Since | Age |
|---|---|---|---|---|
| Barak Eilam | Chief Executive Officer | Senior Management | 2014 | - |
| Beth Gaspich | Chief Financial Officer | Senior Management | - | - |
| Barry Cooper | President - NICE CX Division | Senior Management | - | - |
| Shiri Neder | Executive Vice President, Human Resources | Senior Management | - | - |
| Yaron Hertz | President - NICE Americas | Senior Management | 2007 | - |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
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