Avaya Holdings Corp (Avaya) is a provider of digital communications products, solutions and services. The company provides unified communications and contact center platforms, applications and devices, consulting, design and integration, implementation, management, support and learning services. It serves public sector, education, financial services, hospitality, media and communications, and health care industries. The company had more than 100 million unified communications deployed with customers and over 8,000 channel partners and agents globally.

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The R&D arm of Avaya focuses on driving innovative cloud solutions across portfolio and introduce new unified communications and collaboration and contact center solutions. The company develops AI solutions internally and with partners to help organizations transform customer experiences. Avaya enhanced its Avaya OneCloud portfolio by enhancing new solutions to address the growing demand for UCaaS, CCaaS, CPaaS and Subscription offerings. Apart from this, it makes significant investments in R&D to develop new systems, solutions and software.