Afiniti Inc

Overview

Afiniti Inc (Afiniti) is a provider of enterprise behavioral pairing solutions to help improve interactions by call centers. The company facilitates pairing based on personality between call center employees and customers on the basis of their interpersonal behavior. Its big data algorithms scrutinize data obtained from customers and third-party sources to identify various patterns of behavioral interactions in the past. It allows the application of patterns to match a very affective pair for live conversation. The company’s clients include Caesars, AA, AXA Direct Assurance, Enel, and G6 Hospitality. Afiniti’s major partners include Amazon Web Services, Cisco, Genesys, Acxiom, Avaya and Alorica, among others. The company uses a pay- for-performance model. Afiniti is headquartered in Washington, the US.
Key Stats
Address
Suite 600, 1701 Pennsylvania Avenue NW, Washington, Washington
Headquarters

United States of America

Website
www.afiniti.com
No of Employees

1,001

Industry

Technology and Communications

Peer Comparison

Key Parameters Afiniti IncVerint Systems IncC3.ai IncFiscalNote Inc
Key Information
Headquarters United States of America United States of America United States of America United States of America
Headquarter City Washington MELVILLE REDWOOD CITY Washington
Headquarter State/Province Washington New York California WashingtonD.C.
No. of Employees 1,001 4,300 574 -
Entity Type Private Public Public Private

Products & Services

Afiniti is provider of artificial intelligence solutions. The key solutions of the company following:

Products
  • Solution:
  • Aartificial Intelligence

Employees

Name Position Board Since Age Biography
Orlando Hampton General Manager - the US; Chief Customer Officer Senior Management - - Mr. Hampton is the Chief Customer Officer and General Manager of the US at Afiniti. Previously, he served as a...
Jason Knott Chief People Officer Senior Management - - Mr. Knott is the Chief People Officer at Afiniti. Previously, he served as a Partner at Zuckerman Spaeder LLP.
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History

Year Event Description
2020 Financing Agreements In July, the company raised US$150 million global debt financing from Vista Credit Partners.
2019 Contracts/Agreements In May, the company ?partnered with G6 Hospitality to implement artificial intelligence solutions in customer…
2019 Contracts/Agreements In February, the company and Sytel entered into a partnership to deliver contact centre solutions.
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Deals

Number of Deals
Deal Value (US$ m)

Latest Deals

Announced Date Headline Deal Type Acquirers / Investors / Surviving Entity Issuer / partner / Target
07 Jul 2020 Vista Credit Partners Invests USD150 Million in Afiniti (Afiniti International Holdings) Private Equity Vista Credit Partners Afiniti Inc
13 Feb 2019 Affinity Secures USD26.5 Million in Series B Round Venture Financing MassMutual Ventures LLC; Advance Venture Partners LLC; Sway Ventures, Inc.; Pear Ventures Afiniti Inc
25 Oct 2018 Afiniti Secures USD130 Million in Series D Funding Venture Financing Ivan Seidenberg; Fred Ryan; The Resource Group; Tom Glocer; Zeke Capital Advisors, LLC; Elisabeth Murdoch; McKinsey & Co Inc; Global Asset Management Limited; John Browne Afiniti Inc
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Jobs Overview

42

Active Jobs

31

Posted

31

Closed

Job Trends

Latest Jobs

Job title Company Country
Python Engineer (Contractual) Afiniti Inc Pakistan
Senior Associate - Client Data Service Afiniti Inc United States
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